In the app (iPhone and Android)
- 1Open BAUX and sign in.
- 2Tap your picture or initials at the top right of the map to open Account.
- 3Scroll to the bottom and tap Delete account.
- 4Confirm twice. You're signed out right away, and the app shows the date your account will be deleted, 14 days later.
Changed your mind? Sign back in before that date and your account is restored as it was.
Without the app
Email privacy@hibaux.ai from the address on your BAUX account, with the subject "Delete my account". We may ask you to confirm the request comes from you. We delete the account within 30 days of your email.
What we delete
When the 14 days are up, we permanently delete:
- your profile: name, email address, profile photo and sign-in details
- your conversations with Bae
- your favorites and saved itineraries
- your calendar connections and the calendar events we copied to plan around your day. Google's access is revoked the moment you ask.
- school email addresses you confirmed
- your sign-ins on every device
What we keep, and for how long
- Backups. Encrypted backups can hold a copy for up to 42 more days, until they're overwritten.
- Course rosters. If your school added your email address to a course, that roster belongs to the school. It's deleted 30 days after the course ends, or sooner if the school removes it.
- Usage analytics. Counts of which screens and places are used, with no name, email or messages. Kept for up to 12 months, then combined into totals or deleted.
- Anything the law requires us to keep.